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Help & advice

Finding your key code

A short guide to identifying your replacement key.

Key and lock cylinder

Where to look

Check the front of the lock cylinder, the head of your original key and any paperwork supplied with the lock or equipment.

What to send us

The complete key code, including any letters. If you know the brand or equipment model, include it too. A clear, close-up photo of the lock face can help.

If the code is missing

Contact us before ordering. Not every lock can be identified from a photo, but we can advise on the next step.

Ask for help
Do I need the original key?

Many key ranges can be cut from a code. The code and correct product range must be identified first.

Can the same code be used by different brands?

Yes. Include the brand and equipment details where available so the correct key range can be checked.

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replacement key.

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